Terms of Service | TrailSOS

1. The TrailSOS service

TrailSOS provides a digital emergency medical profile system linked to a physical NFC card. When your NFC card is tapped by any person, your emergency medical profile is displayed on their device without requiring a login or app download.

2. The Stay Online subscription

Keeping your emergency profile live requires an annual Stay Online subscription of R29 per year. This subscription is due on the anniversary of your account creation date. If you purchased your card through Go Hiking SA, your first year of subscription is included in the card price.

3. What happens if your subscription lapses

Days 1–60 after expiry (Grace Period): Your full profile remains visible with an amber banner noting that information may be outdated.
After 60 days: Only critical fields (name, blood type, and primary emergency contact) are displayed. Your account is not deleted.
Your card is never automatically deactivated. Only the platform administrator can disable a card.

4. Best-effort commitment

TrailSOS will make every reasonable effort to keep the platform operational and your emergency profile accessible at all times. The service is provided as-is. The operator does not guarantee uninterrupted availability and accepts no liability for service downtime beyond circumstances within its reasonable control.

5. Your responsibilities

You are responsible for keeping your emergency profile accurate and up to date. TrailSOS is a data-display tool, not a medical service provider. Information you provide is displayed to first responders as you have entered it.

6. Limitation of liability

TrailSOS is not a medical service and accepts no liability for medical outcomes resulting from information displayed on your emergency profile. You are responsible for the accuracy of the information you provide.

7. Governing law

These terms are governed by the laws of the Republic of South Africa. Any disputes shall be subject to the jurisdiction of the South African courts.